Deliverability and account health
Suppressions, bounce and complaint limits, and keeping your sending healthy.
Suppressions#
- A hard bounce suppresses the address for your account and across iResendly.
- A spam complaint suppresses the address for your account, and unsubscribes the contact.
- Suppressed recipients are skipped and reported with
email.suppressed. They don't count towards your quota.
Account health#
Every hour we look at your last 7 days, once you've sent at least 100 emails:
| Rate | Warning email | Sending paused |
|---|---|---|
| Bounces | Above 4% | Above 8% |
| Spam complaints | Above 0.08% | Above 0.16% |
While sending is paused, sends return 403 suspended. Contact support to review and lift it.
Good practice#
- Verify DKIM and add a DMARC record (Domains).
- Only email people who asked to hear from you, and remove addresses that bounce.
- Send marketing as broadcasts: they add unsubscribe links and List-Unsubscribe headers for you.
- Watch Metrics in the console for bounce and complaint trends.
Still stuck? Write to us and we'll reply by email.Contact ussupport@iresendly.com